Delivery & Returns

 **Our last date for accepting orders is 11am on 18th December for Christmas delivery. We will continue to accept orders after this date but they may not be processed in time for Christmas. Thank you.**

Postage

Goods for delivery within the U.K. are despatched to you usually within 72 hours of your order being placed.

If you provide us with an incorrect address we reserve the right to charge for any extra carriage costs incurred.

This website will process orders whose delivery address is located within the United Kingdom.

If you wish to have a order delivered to a country outside of the UK please contact us directly using our contact form alternatively you can call us on +44(0)1420 511146 and we will quote you for delivery and process your order manually.

All export orders are at customers risk once they leave The Lavender Fields premises. If you wish we will seek insurance for all the goods in your name at your expense. Any delays caused by customs and other regulatory bodies are outside our control and our responsibility.

UK Postage

All postage throughout the UK is charged according to parcel weight. 

1g - 1kg = £3.50

1.1kg - 1.5kg = £6.50  

1.51kg - 5kg = £7.50

5.1kg - 10kg = £8.50

All remote UK locations will be subject to an additional cost of £3.50

UK remote locations

Post codes are:

HS1 to HS9 – Inclusive– Western Isles

HS54 to HS58 – Inclusive - Hebrides

IV7 to IV56 – Inclusive - Hebrides

KA27 to KA28 – Inclusive - Arran

KW1 to KW17 – Inclusive - Orkney

IM1 to IM9 – Isle of Man

PA20 to PA78 – Inclusive – Argyll and Bute

PH17 to PH50 – Inclusive – Inner Hebrides

TR21 to TR25 – Inclusive – Isles of Scilly

ZE1 to ZE3 – Inclusive - Shetland isles

GY1 to GY9 – Inclusive – Guernsey

JE2  to JE3 – Inclusive - Jersey

EX34 – Lundy

BT1 to BT94 – Northern Ireland

PO30-PO41 – Isle of Wight

European and Rest of the world postage

All postage throughout Europe (not including the United Kingdom) and the rest of the world is subject to an additional cost over and above the UK postage. Customers whose delivery address is outside of the UK who make an enquiry will be contacted by Lavender Fields prior to purchase/delivery.

For any customer whose delivery address is outside of the UK mainland they will be contacted via email to confirm delivery cost in this instance your basket will not be processed automatically via this website. 

Wholesale customers

Lavender fields welcomes enquiries from Wholesale customers, if you wish to place an order we can process your order manually,  delivery will be £10.00 including VAT for all orders under £250.00 (Mainland), £20.00 including VAT for customers (off shore) on any order. Please note we have a minimum order value for wholesale customers, subject to negotiation.

Shipping

We can ship worldwide. Please contact us directly to confirm your order and the shipping cost.

We would advise that Dried Lavender Seed should not be sent outside the EEC due to import /export restrictions.

Security

On our order processing pages you will notice a small padlock in the bottom right hand corner of your browser, this indicates that these pages that deal with your personal and credit card data are stored on a Secure Server. SSL (Secure Sockets Layer) is used to protect transmissions of data on these pages.

Your credit card details are not stored on-line once you order has been processed.

We take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Pricing and avalibilty 

VAT is included in all retail customer prices shown on this site.

VAT will be excluded from the wholesale product pricing. VAT is not as a separate item in the basket.

Goods advertised on this site are subject to change in price and availability without notice. In the interests of good customer service such changes are unlikely.

Returns

Due to the personal nature of our goods returns or exchanges for any reason cannot be facilitated.

If you consider our goods and services to be defective or sub-standard please contact customer services on 00 44 (0) 1420 511146. This does not affect your statutory rights.

General 

Your order is not accepted until you have received a confirmation email from Lavender Fields.

Your credit card will not be debited until we post your order.

We reserve the right to cancel any order for any reason.

These terms are governed by the laws of England and Wales and any disputes will be decided by the courts of England and Wales.

The above policies do not affect your statutory rights.